Box Office

Box Office

Box Office Hours

Our box office is open for in-person purchases five days a week. During your visit to our box office masks are recommend for all and we encourage you to maintain social distancing.

  • Monday                   11:00 AM - 4:30 PM
  • Tuesday                  11:00 AM – 4:30 PM
  • Wednesday         11:00 AM – 4:30 PM
  • Thursday              11:00 AM – 4:30 PM
  • Friday                     11:00 AM – 4:30 PM
If your tickets are at Will Call, our Box Office will be open 1 hour before the performance. Our Box Office is located within The Maryland Theatre, to the left of the lobby. Please maintain social distance when waiting in the Will Call line.


Box Office Staff

If you wish to speak to our staff directly, please call 301-790-2000 or you can e-mail our Box Office Administrator, Lydia Waeyaert. At this time, our Box Office is only open Tuesday-Fridays, and 1 hour before performances. If you contact our Box Office Staff outside of these hours, we strive to respond as quickly as possible! 

Purchasing Tickets 

The Maryland Theatre Box Office and ticketmaster.com is the only official outlet for ticket purchases to events at our venue. You may also purchase tickets by visiting or calling our Hagerstown, MD local box office at (301) 790-2000. 

A variety of delivery methods are available: mailing, mobile entry and will call. Please be sure you select a method that is convenient for you to obtain your tickets. Processing and handling fees vary on customer selections and are non-refundable. Please be sure to store your Ticketmaster log-in & password information safely for future use as it may be required on the day of show for mobile entry. 

A $35.00 service charge will be charged for each returned check in addition to applicable bank fees.

Seating

Seating layouts differ by performance or event at The Maryland Theatre. Some shows or events may be GA or, General Admission. Patrons will purchase tickets in advance to guarantee access to the event, but will not be assigned a seat. For General Admission Events, Patrons will have the opportunity to select their seats in person at the event. Often for GA events, the door will open 1 hour to 30 minutes prior to the event start time, to allow ample time for patrons to select a seat. Note, General Admission Tickets may have a section, row, or seat number listed on the physical ticket this is simply to track the number of tickets sold.

Another seating option offered at our Theatre is Reserved Seating. This allows patrons to select their exact seats for the performance or event at the time of purchase. Reserved Seating is assigned by section, row, and seat number. You must remain in the seat allocated to you throughout the event. Upon arrival, The Maryland Theatre ushers and staff will assist patrons in finding their reserved seats. The Maryland Theatre sections are box seats, orchestra (main level), balcony, and VIP Suite. Please note, box seats and balcony seats are only accessible by staircase and do not have accessible seating. For more information on accessible seating options please call us directly at 301-790-2000

In 2020, we also introduced POD Seating, a social distance type of reserved seating that allows groups of 2-4-5 and 6 to pick an assigned POD of seats. Each pod will be spaced apart from other pods, allowing for the distance between groups. 

Seating layouts may be determined by the promoter, venue, or current government and safety guidelines. 

 Additional Topics


Group Sales

Whether you are a motorcoach group, celebrating with a group of friends, planning an immersive group experience for students, The Maryland Theatre is an ideal destination for groups. For groups of 10 or more people, please contact our Box Office directly by phone at 301-730-2000. Our Box Office staff will provide detail on group discounts, best available seating, pre-order concessions, and private hospitality options.


 Child Ticketing & Lap Children Policy

Children & infants are welcome at The Maryland Theatre. Please be advised that due to fire code The Theatre cannot provide storage space for strollers, infant seats, or other equipment.

If the accompanying adult would like the child to have their own seat, then they must purchase a ticket. The Maryland Theatre provides complimentary boosters for children who have their own seat.

The Theatre does not place an age limit on lap children. The Maryland Theatre permits one child per adult's lap free of charge, no tickets are required. Any additional children are required to have tickets for their seats. It is the Theatre policy to leave the decision to have a lap child up to the discretion of the parent/guardian with the child unless the show listing details otherwise. Occasionally, performances and events require all persons attending to purchase a ticket.

Proud Vet Tix Partner

The Maryland Theatre is proud to partner with Vet Tix. Vet Tix provides tickets to all branches of currently-serving Military and Veterans, including immediate families of troops. Ticket availability is dependent on the show and is available on either a first-come basis or a lottery.  For more information on Vet Tix please visit Vettix.org

 The View Experience

For select performances and events, The Maryland Theatre may offer a ticket add-on for an exclusive pre-performance event in The View Studio.


 Third-Party Ticket Sellers & Resales

Please be sure you are on our correct website before purchasing tickets for performances at The Maryland Theatre. Ticketmaster.com is the only official outlet for ticket purchases to events at The Maryland Theatre.

The Maryland Theatre is not responsible for tickets purchased through unauthorized third parties and unfortunately, we are unable to honor these tickets. 

Additionally, our Box Office cannot resolve any issues with tickets (purchased from third parties) such as invalid barcodes or lost tickets if your tickets have been purchased from a third party. 

 Contactless Admission

Upon arrival have your tickets out and ready to be scanned by our ushers to ensure a contactless admission. If you have mobile entry tickets, please note our ushers will not physically touch your cellphone. 

Please have your cellphone screen brightness on the highest setting and your tickets ready to be scanned in the Ticketmaster App or on your phone’s mobile ticket wallet. 

 Pre-sales

Most pre-sales and ticket discounts are available online only at www.mdtheatre.org. Patrons should opt into The Maryland Theatre's email list here: http://www.mdtheatre.org/mailing-list.php to receive the latest information on the upcoming show, ticket deals, and pre-sale passwords.


 Replacement of Tickets

If your tickets have been lost, damaged, or stolen, and you have purchased your tickets via the local box office, please call (301) 790-2000 for assistance before the performance. Fees may be associated with ticket reprinting.

If your tickets have been lost, damaged, or stolen, and you have purchased your tickets via Ticketmaster, please call 1-800-653-8000 for assistance before the performance. Fees may be associated with ticket reprinting.

 Cancellations or Rescheduled Performances

Ticket holders should check the show listing on our website mdtheatre.org for the latest information. Your tickets are transferable and will be valid in the same form you have them in currently for the new date & showtime.
Options if you are unable to attend the new date:
  1. Share your tickets with a friend or family member
  2. Re-sell them online at Ticketmaster.com or otherwise or
  3. Consider the ticket value a donation to the performance entity

 Exchanges and Refunds

All ticket sales are final. No refunds or exchanges will be given under any circumstances unless an event is canceled or rescheduled. 

Internet, processing, and mailing fees are not refundable under any circumstances. The Maryland Theatre does not rate performer content or offer judgment about the suitability of performance, although our Board of Directors and staff make every effort to select a wide variety of quality entertainment, educational and cultural offerings. 

TheMaryland Theatre will post notices, as provided by the artist, when a performance may not be suitable for all age groups. While we appreciate receiving comments and feedback from audience members, performer content and opinion of quality are not a reason for a ticket exchange or refund.